Front Desk Agent

The Front Desk Agent is responsible for greeting and registering guests, processing check-ins and check-outs, and handling payments to ensure outstanding guest service and financial profitability. This role involves providing comprehensive hotel and local area information, utilizing up-selling techniques to maximize occupancy, and resolving guest inquiries and complaints efficiently. The position requires flexibility to work various shifts, including days, evenings, and weekends, while maintaining a high standard of customer service.