Front Desk Agent

The Front Desk Agent at Fairfield by Marriott Cebu Mandaue City is responsible for processing guest check-ins, verifying identities, and managing room assignments and key activations. This role involves setting up accurate guest accounts, handling payments, and ensuring all rates and billing are correctly documented. The position also requires compiling daily reports, balancing receipts, and securing the bank at the beginning and end of each shift. Additionally, the agent assists management with training and coaching employees while maintaining positive working relationships and adhering to company policies.