Front Desk Agent

The Front Desk Agent at Fairfield by Marriott Cebu Mandaue City is responsible for processing guest check-ins, verifying identities, and managing room assignments and key issuance. This role involves setting up accurate guest accounts, handling payments, and ensuring all rates and billing are correctly documented. The position also requires compiling daily reports, balancing receipts, and maintaining security protocols for cash and guest information. Additionally, the agent serves as a first point of contact for guests, addressing service needs and assisting with property information.