Front Desk Agent

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The role involves performing tasks such as inputting and retrieving information from the computer, using the point-of-sale system, and demonstrating a thorough knowledge of hotel information. The position also requires up-selling techniques to promote hotel services and facilities and to maximize room occupancy.