Planet Fitness
The Front Desk Associate at Planet Fitness is responsible for delivering exceptional customer service and maintaining the brand's 'Judgement Free Zone' experience for members and guests. This role involves greeting visitors, handling membership transactions, addressing inquiries, and ensuring the club remains clean and safe. The associate also promotes club policies, assists with retail sales, and escalates member concerns to management as needed.
Headquarters
Hampton, New Hampshire, United States
Company Size
501-1000 employees
Founded
1992
Planet Fitness is an American franchisor and operator of low‑cost fitness centers built around a "Judgement Free Zone" ethos aimed at casual exercisers and beginners. The chain provides basic cardio and strength equipment, free fitness training, and tiered memberships (standard and Black Card, the latter offering perks like guest privileges and access to tanning/hydro‑massage) across thousands of franchised and corporate clubs in the U.S. and internationally. Founded in 1992 and headquartered in Hampton, New Jersey, Planet Fitness emphasizes affordability, convenience, and a non‑intimidating gym experience. Its franchise model and national footprint make it one of the largest fitness chains by membership.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Planet Fitness.
Planet Fitness didn’t post a salary, so this is our estimate from similar listings.
9% below the average for this role