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Front Desk Manager at Sonesta Hotels - ApplyBlast

Front Desk Manager

Sonesta Hotels

3 months ago

Chicago, IL

Onsite

Full Time

Senior

0 applicants

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About this role

The Front Desk Manager serves as the primary management presence for the front office, supervising line staff and ensuring exceptional guest service across all shifts. This role involves leading onboarding and training, managing employee performance, and coordinating with various hotel departments to maintain seamless operations. The manager also acts as the Manager on Duty, overseeing daily hotel operations and handling VIP arrivals and service recovery situations.

Responsibilities

Supervise front office team members to ensure efficient daily operations
Lead onboarding and ongoing development for front office employees
Manage employee performance including coaching and corrective action
Act as Manager on Duty to oversee hotel operations independently
Utilize selling techniques to maximize room occupancy and revenue

Skills

Qualifications

Associate's degree or equivalent experience

About Sonesta Hotels

sonesta.com

Headquarters

Newton, Massachusetts, United States

Company Size

10001+ employees

Founded

1937

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Sonesta Hotels is a hospitality company that owns, manages, and franchises hotels, resorts, and extended-stay properties across the Americas and other international markets. Its portfolio includes multiple lodging brands serving business and leisure travelers, with services spanning accommodations, meetings and events, and guest hospitality operations.