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Front Desk Manager at Sonesta Hotels - ApplyBlast

Front Desk Manager

Sonesta Hotels

25 days ago

Los Angeles, California, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Front Desk Manager serves as the Front Office management presence, covering Manager on Duty shifts and ensuring exceptional guest service and satisfaction across all hotel departments. This role involves supervising front office line staff, resolving guest-related issues, and acting as a Lobby Ambassador to deliver memorable stays. The position requires close cooperation with other departments to maintain high service standards and address guest needs proactively.

Responsibilities

Supervise front office staff and cover Manager on Duty shifts
Resolve guest issues and ensure satisfaction across departments
Oversee VIP arrivals and conduct property rounds

Skills

About Sonesta Hotels

sonesta.com

Headquarters

Newton, Massachusetts, United States

Company Size

10001+ employees

Founded

1937

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Sonesta Hotels is a hospitality company that owns, manages, and franchises hotels, resorts, and extended-stay properties across the Americas and other international markets. Its portfolio includes multiple lodging brands serving business and leisure travelers, with services spanning accommodations, meetings and events, and guest hospitality operations.