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Front Desk Manager at Sonesta Hotels - ApplyBlast

Front Desk Manager

Sonesta Hotels

2 days ago

Cambridge, Massachusetts, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Front Desk Manager oversees daily operations within the Front Office department, ensuring exceptional guest service and adherence to Sonesta standards. This role involves supervising staff, managing guest interactions, and acting as the Manager on Duty during emergencies. The position requires implementing training programs, handling guest complaints, and coordinating VIP arrivals and group requests.

Responsibilities

Supervise and direct Front Office staff operations
Train staff on procedures and service standards
Manage guest complaints and VIP arrivals

Skills

About Sonesta Hotels

sonesta.com

Headquarters

Newton, Massachusetts, United States

Company Size

10001+ employees

Founded

1937

View Profile

Sonesta Hotels is a hospitality company that owns, manages, and franchises hotels, resorts, and extended-stay properties across the Americas and other international markets. Its portfolio includes multiple lodging brands serving business and leisure travelers, with services spanning accommodations, meetings and events, and guest hospitality operations.