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Front Desk Manager at Sonesta Hotels - ApplyBlast

Front Desk Manager

Sonesta Hotels

1 day ago

Washington, District of Columbia, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Front Desk Manager leads daily front office operations, ensuring seamless guest experiences from check-in to check-out. This role involves supervising and developing the front desk team, managing guest satisfaction, and supporting hotel operations to align with Sonesta's hospitality standards. The position requires a strong focus on guest service, team leadership, and operational efficiency in a fast-paced environment.

Responsibilities

Lead day-to-day Front Office operations including check-in and check-out processes
Supervise, train, and develop Front Desk Agents and guest service teams
Monitor guest feedback and resolve service recovery situations professionally

Skills

About Sonesta Hotels

sonesta.com

Headquarters

Newton, Massachusetts, United States

Company Size

10001+ employees

Founded

1937

View Profile

Sonesta Hotels is a hospitality company that owns, manages, and franchises hotels, resorts, and extended-stay properties across the Americas and other international markets. Its portfolio includes multiple lodging brands serving business and leisure travelers, with services spanning accommodations, meetings and events, and guest hospitality operations.