Front Desk Specialist at The lodge at Steamboat

Vacasa(21 days ago)

United States, Steamboat Springs, COOnsiteFull TimeJunior$40,000 - $40,000Guest Services

About this role

Casago is a vacation rental and hospitality company focused on delivering high-quality guest experiences through strong service standards and a supportive team culture. The Front Desk Specialist is a guest-facing role within a local management office, serving as the primary point of contact for guests, vendors, and sometimes owners, helping ensure smooth stays and positive relationships. The position supports day-to-day office operations and contributes to the overall guest and homeowner experience.

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Required Skills

Customer Service
Front Desk
Phone Support
Email Support
Chat Support
Reservation Support
Ticketing
Maintenance Coordination
Housekeeping Coordination
Vendor Scheduling

+7 more

About Vacasa

vacasa.com

Vacasa is a technology-driven vacation rental company that operates a booking marketplace and provides professional property management and real estate services across the U.S., Canada, and other markets. For travelers it offers a curated inventory of professionally managed homes with standards for cleanliness, guest support, and mobile apps for booking and stay management. For homeowners Vacasa handles end-to-end property management — marketing, dynamic pricing, maintenance, cleaning, and 24/7 guest services — and also supports vacation-rental real estate transactions. The company combines local operations with centralized tech to maximize owner revenue and simplify the booking and stay experience for guests.