Front Office Desk Agent

A Front Desk Agent at a luxury hotel is responsible for delivering a five-star guest experience, managing check-ins and check-outs, and serving as an ambassador for the property. The role involves settling guest accounts, resolving issues, coordinating with other departments like Concierge and Housekeeping, and maintaining accurate guest records and room statuses. Agents must possess strong customer service skills, detailed knowledge of hotel amenities, and the ability to work in a fast-paced, high-profile environment.