Front Office Manager

The Front Office Manager leads and inspires a team of 35 front office professionals at InterContinental Sydney, ensuring exceptional guest service and driving revenue through upselling programs. This role is accountable for the full operations of the Front Office, managing high-volume daily activities to maintain luxury brand standards and profitability. The position focuses on optimizing operational efficiencies, achieving productivity goals, and fostering a collaborative culture within a high-performing luxury environment.