Front Office Manager

This role serves as the second-in-command for Front Office operations in a large, full-service luxury resort or flagship hotel, supervising staff such as front desk agents, bell-persons, and concierge representatives. The position is responsible for managing day-to-day front office activities, ensuring exceptional guest satisfaction, and maintaining high service standards across all public areas. The incumbent also assists in monitoring labor costs, controlling expenses, and coordinating with other departments to achieve revenue and profitability goals.