Front Office Supervisor - The Wickaninnish Inn

About this role

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department.