Front Office Team Leader

The Front Office Team Leader at IBIS London City Shoreditch oversees daily front office operations, including check-in/check-out processes, reservations, and guest services, to ensure a high-quality and memorable experience for all guests. This role involves addressing guest complaints, supporting team training, and collaborating with the Front Office Manager to maintain service standards and achieve hotel goals. The position requires a service-focused individual with strong leadership and problem-solving skills to manage a cohesive team in a fast-paced hospitality environment.