Front Office Team Leader

The Front Office Team Leader at InterContinental London Park Lane is responsible for the day-to-day supervision of the reception area, motivating the team, and ensuring flawless guest experiences from check-in to check-out. This role involves leading by example in welcoming guests, handling queries and complaints, and managing reservations. The position requires a warm and engaging individual with at least two years of hotel front office experience, preferably in a supervisory capacity.