Fulfillment Colleague

The Fulfillment Colleague role at Macy’s focuses on creating a seamless and personalized shopping experience for omni-channel customers by combining sales floor engagement with back-of-house fulfillment responsibilities. This position involves selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup while maintaining a shoppable store environment. The colleague is expected to greet customers with genuine hospitality, resolve issues professionally, and support overall store success through teamwork and operational excellence.