Fulfillment Team Leader

The Fulfillment Team Leader oversees daily e-commerce fulfillment operations, including picking, packing, and handover to the last-mile team, while ensuring customer satisfaction with order quality and freshness. This role involves coordinating across multiple departments to maintain dark store organization, stock adequacy, and proper cold-chain standards. The position also focuses on resolving operational challenges, implementing performance management, and developing team capabilities through training and mentoring.