Full-Stack Engineer - Backend focus

Gorgias(1 month ago)

RemoteFull TimeSenior$162,124 - $215,956 (estimated)Engineering

About this role

A Full-Stack Engineer with a backend focus at Gorgias will design, build, and scale the AI-driven platform that supports automated e-commerce interactions. Responsibilities include architecting the AI agent platform for scalability and performance, implementing monitoring and observability strategies, collaborating with cross-functional teams, and mentoring junior engineers. The role requires expertise in TypeScript, Node.js, and cloud-native architectures, as well as a strong commitment to system design and strategic decision-making in a fast-paced environment.

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Required Skills

AI Architecture
Scalability
Resilience
High Availability
Monitoring
Observability
Performance Optimization
Resource Management
System Design
Microservices

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About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.

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