Ruby
Ruby is seeking a Full-Time Customer Service Agent to join their in-office team in Edinburg, Texas, providing professional support through call handling and appointment scheduling. The role requires managing incoming communications with empathy and accuracy while maintaining strict schedule adherence in a fast-paced environment. Availability to work one weekend day and holidays is required due to 24/7 operations.
Ruby is a people-powered, AI-enhanced virtual receptionist and live chat company serving 15,000+ small businesses across industries such as legal, healthcare, home services, and financial services. Ruby provides 24/7 call answering, live chat, appointment scheduling, lead qualification, and outbound calling, helping businesses capture opportunities and deliver exceptional customer service. With over 20 years of experience, Ruby handles more than 1.1 million conversations per month and captures over 1.6 million leads per year for its clients.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Ruby.