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Full-Time Customer Service Supervisor at Kohl's - ApplyBlast

Full-Time Customer Service Supervisor

Kohl's

3 months ago

3.3 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

A Kohl's Lead ESP Supervisor manages point-of-sale operations and customer service, coaching associates to meet goals while ensuring operational efficiency and loss prevention. The role involves training staff on merchandising standards, overseeing cash processes, and utilizing KPIs to drive store results.

Responsibilities

Coach associates to deliver excellent customer service and meet daily goals
Train staff on point-of-sale processes and merchandising standards
Oversee daily cash-related processes including register balancing and voids
Monitor store activity to prevent loss and enforce safety policies
Utilize KPIs to make informed business decisions that drive store results

Skills

About Kohl's

kohls.com

Headquarters

Menomonee Falls, Wisconsin, United States

Company Size

10001+ employees

Founded

1962

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Enjoy free shipping and easy returns every day at Kohl's! Find great savings on clothing, shoes, toys, home décor, appliances and electronics for the whole family.