Full Time Guest Service Agent

Guest Service Agents at Omni Hotels create a five-star experience by managing check-ins, check-outs, and guest inquiries while coordinating with departments like Concierge and Bell-Door. The role requires flexibility to work rotating shifts, including evenings, weekends, and holidays, utilizing systems like Opera to maintain guest accounts and resolve concerns. Agents must ensure security, execute accounting standards, and promote hotel amenities to drive guest satisfaction.