Momentum
The Customer Experience Lead develops and drives a customer-centered strategy to improve end-to-end experiences across programs, services, and digital channels. This role leverages customer insights, service design methodologies, and performance metrics to identify improvement opportunities and measure success. The position partners with cross-functional teams to ensure customer needs remain central to organizational priorities and decision-making.
Momentum partners with sovereign governments to deploy programmable economic zones where capital, compliance, and business functions flow at machine speed. Operating across 13+ live jurisdictions with 6 zones in testnet, Momentum builds the programmable legal entities, organizations, and institutions that enable AI-native businesses to incorporate, custody assets, and move across 210 jurisdictions at machine speed.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Momentum.