Future Opening: Member Services Representative
Planet Fitness
About this role
The Member Services Representative at Planet Fitness is responsible for creating a positive member experience through providing excellent customer service. They handle front desk activities, assist with member sign-ups and account updates, and promote a welcoming environment. The role involves engaging with members and prospective customers to support their fitness journey.
Skills
About Planet Fitness
planetfitness.comPlanet Fitness is an American franchisor and operator of low‑cost fitness centers built around a "Judgement Free Zone" ethos aimed at casual exercisers and beginners. The chain provides basic cardio and strength equipment, free fitness training, and tiered memberships (standard and Black Card, the latter offering perks like guest privileges and access to tanning/hydro‑massage) across thousands of franchised and corporate clubs in the U.S. and internationally. Founded in 1992 and headquartered in Hampton, New Jersey, Planet Fitness emphasizes affordability, convenience, and a non‑intimidating gym experience. Its franchise model and national footprint make it one of the largest fitness chains by membership.
About Planet Fitness
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Planet Fitness.
Salary
$30k – $35k
per year