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Future Opportunities: Retirement Client Relationship Manager at Gusto, Inc. - ApplyBlast

Future Opportunities: Retirement Client Relationship Manager

Gusto, Inc.

4 months ago

1.2 on Glassdoor

Phoenix, AZ

Hybrid

Full Time

Senior

1 applicant

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About this role

Gusto is seeking a Client Relationship Manager to act as the primary partner for B2B plan sponsors, managing inbound inquiries and proactively supporting at-risk accounts to drive retention. This role involves delivering consultative service at the intersection of customer experience, product feedback, and cross-functional collaboration to impact both client satisfaction and business outcomes. Success in this position requires a balance of high-level empathy and analytical rigor to solve complex customer problems for the small business economy.

Responsibilities

Manage inbound inquiries from B2B plan sponsors
Proactively reach out to and save at-risk accounts
Drive client retention through consultative service strategies
Collaborate cross-functionally to integrate product feedback
Act as the go-to partner for key client relationships

Skills

About Gusto, Inc.

gusto.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.