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© All Rights Reserved. ApplyBlast.com
UPS
This role focuses on enhancing service quality and reducing customer resolution times by monitoring representative contacts within Global Business Services (GBS). The professional analyzes service data to identify inefficiencies, develop project plans, and provide recommendations that minimize costs while maximizing the customer experience. Key duties include forecasting volume, conducting process analysis, and utilizing statistical data to evaluate contact routing strategies.
Headquarters
Atlanta, Georgia, United States
Company Size
10001+ employees
Founded
1907
UPS (United Parcel Service) is a global logistics and delivery company that provides parcel and freight shipping, advanced shipment tracking, and comprehensive supply chain management solutions. It serves consumers and businesses with domestic and international parcel delivery, LTL/FTL freight, customs brokerage, warehousing, fulfillment, and returns management. UPS offers technology-driven services and developer-friendly APIs, plus logistics consulting to help e-commerce and enterprise customers optimize shipping and supply chains. Headquartered in Atlanta, GA, UPS operates a worldwide network supporting global trade and commerce.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for UPS.
5% above the average for this role
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