GEM
Barceló Grupo(2 years ago)
About this role
Barceló Hotel Group is seeking a customer satisfaction specialist to enhance the experience of hotel guests. This role involves understanding guest satisfaction levels through surveys and interviews, managing complaints, and working closely with operational staff to ensure a high-quality service. The position offers opportunities for professional growth within a dynamic and international environment.
Required Skills
- Customer Satisfaction
- Problem Solving
- Communication
- Critical Thinking
Qualifications
- Degree in Tourism
- Master in Marketing
About Barceló Grupo
barcelogrupo.comBarceló Hotel Group es la 2ª cadena de España y una de las 30ª más grandes del mundo en número de habitaciones. Actualmente cuenta con más de 270 hoteles urbanos y vacacionales de 4 y 5 estrellas, que suman más de 62.000 habitaciones, distribuidos en más de 25 países y comercializados bajo cuatro marcas.
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