General Customer Service

This role involves providing post-sale technical and non-technical customer service and support to business and end-consumer customers through various channels such as phone, online chat, or text. The position requires analyzing and resolving customer issues, acting as a liaison between customers and internal departments, and handling inquiries ranging from high-volume low-complexity to lower-volume higher-complexity cases. Incumbents are not compensated based on sales targets and require basic knowledge of job procedures obtained through work experience.