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General Support Senior Manager at PayJoy - ApplyBlast

General Support Senior Manager

PayJoy

4 days ago

4.0 on Glassdoor

Bangalore, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The General Support Senior Manager at PayJoy is responsible for designing and implementing global support strategies to enhance customer and clerk experiences. This role involves identifying process bottlenecks, optimizing resource management, and aligning on fraud prevention strategies with risk teams. The position requires stakeholder management and the co-design of performance metrics and QA strategies for support teams.

Responsibilities

Design and implement global support strategies to maximize customer experience
Optimize resource management of support agents and align fraud prevention strategy
Co-design global performance metrics and scalable QA strategy across BPOs

Skills

About PayJoy

payjoy.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2015

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PayJoy is a fintech focused on expanding credit access for underserved consumers in emerging markets — its tagline is “Finance for the next billion.” The company provides phone and small-cash loans with fast approvals, minimal documentation, and a no-late-fees pricing approach, often delivered via partnerships with merchants, carriers and lenders. PayJoy combines alternative data and device-based technology to make financing and Buy-Now-Pay-Later style products available to people who lack traditional credit histories. It operates in multiple countries across Latin America, Africa and Asia.