Genesys Cloud CX Migration

This role provides technical leadership for migrating from Genesys Engage to Genesys Cloud CX, encompassing current-state assessment, target architecture definition, and migration execution. The position involves collaborating with delivery teams and systems integrators to ensure compliance with architecture standards while reducing custom code and point-to-point integrations. Additionally, the role focuses on leading technical planning for cutover readiness and building internal platform skills to support long-term administration and improvement.