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Genesys Cloud Engineer at CPI Security - ApplyBlast

Genesys Cloud Engineer

CPI Security

28 days ago

3.0 on Glassdoor

Charlotte, North Carolina, United States

Onsite

Full Time

Senior

0 applicants

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About this role

CPI Security is seeking an experienced Genesys Cloud Engineer to serve as the technical owner for their Genesys Cloud CX environment, focusing on outbound dialer strategy, administration, and optimization. This role involves partnering with various teams to translate business goals into reliable solutions, supporting outbound campaigns, inbound routing, and emerging AI-enabled capabilities. The position is based in-office at the company's headquarters in Charlotte, North Carolina.

Responsibilities

Own configuration and optimization of Genesys Cloud outbound dialing capabilities
Design and maintain outbound campaigns contact lists and dialing modes
Partner with stakeholders to translate business goals into reliable Genesys Cloud solutions

Skills

About CPI Security

cpisecurity.com

Headquarters

Charlotte, North Carolina, United States

Company Size

501-1000 employees

Founded

1991

View Profile

CPI Security is a U.S. security provider that designs and installs residential and commercial alarm and monitoring systems. They offer 24/7 professional monitoring, video surveillance, and smart‑home automation with mobile app control and cellular/broadband communication options. CPI emphasizes customizable plans and integrations with smart locks, thermostats, cameras and voice assistants to give customers remote access, automation and professional support.