Genesys CloudCX Business Practice Architect

Concentric(1 month ago)

RemoteFull TimeSenior$114,864 - $180,501Professional Services

About this role

Concentrix is hiring a Genesys CloudCX Business Practice Architect to help grow its Professional Services organization focused on Genesys Cloud CX as a premier systems integrator and managed services provider. The role partners with customers and internal teams to shape solution strategy and technical direction for enterprise contact center transformations. This position is remote-first in the U.S., with candidates required to be located in the Central or Eastern time zones.

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Required Skills

Genesys Cloud CX
Solution Architecture
Contact Center
CCaaS
System Integration
Technical Leadership
Proof Of Concept
RFP Review
SOW Estimation
AWS

+15 more

Qualifications

BS in Engineering
BS in Computer Science
BS in Information Systems
Genesys Cloud CX: Professional
Genesys Cloud CX: Architect
Genesys Cloud CX: Developer

About Concentric

concentrix.com

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.

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