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Genesys Platform Program Lead at Chime - ApplyBlast

Genesys Platform Program Lead

Chime

4 months ago

United States

Hybrid

Contract

Senior

3 applicants

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About this role

Chime is seeking a Genesys Platform Lead to serve as the internal authority for migrating and managing their enterprise contact center on Genesys Cloud CX. This role ensures correct configuration, rigorous governance, and continuous improvement of the platform while managing vendor relationships and driving optimization through data. The incumbent will act as an ongoing watchkeeper, translating business requirements into technically sound designs and maintaining Chime's operational independence.

Responsibilities

Own the solution architecture for Genesys Cloud CX configurations and integrations
Review and validate architectural decisions made by systems implementers
Lead complex initiatives including AI platform integrations and IVR redesigns
Manage Genesys vendor relationships and ensure contract and SLA compliance
Drive platform effectiveness by measuring utilization and building continuous improvement roadmaps

Skills

Qualifications

Genesys Cloud CX Architect CertificationBS in Computer Science or related field

About Chime

chime.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Chime is a mobile-first fintech and neobank that offers simple, low-fee banking services through an app-first experience. It provides a Spending (checking) account with a Visa debit card, high-yield Savings, early direct deposit, fee-free overdraft via "SpotMe," and a Credit Builder program to help users establish credit. Chime’s accounts are FDIC-insured through partner banks, and its product focus is on automatic savings, transparent pricing, and enabling faster access to paychecks. Founded in 2013 and headquartered in San Francisco, Chime targets consumers who want a straightforward, digital-first alternative to traditional banks.