Gerente de Incidentes IT
Millicom(1 month ago)
Panamá, PanamaOnsiteFull TimeSenior$82,225 - $112,860 (estimated)Information Technology
Apply NowAbout this role
The Incident Manager (ITIL) ensures rapid and efficient restoration of IT services by owning end-to-end incident, major incident, and problem management processes. The role coordinates technical teams and external vendors, drives post-incident reviews and root-cause analysis, and ensures clear, timely communication with stakeholders.
Required Skills
- Incident Management
- Major Incidents
- Problem Management
- RCA
- Communication
- Crisis Leadership
- Escalation
- Service Restoration
- Ticketing
- Stakeholder Management
+2 more
Qualifications
- Bachelor's Degree in Engineering or Systems
- 5 Years Experience
- ITIL Certification (Desired)
- Leadership Certification (Desired)
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
View more jobs at Millicom →