German Customer Experience Analyst - Lisbon

speakit(4 months ago)

HybridFull TimeMedior$75,181 - $100,869 (estimated)Customer Service

About this role

A Customer Experience Analyst at an international customer experience leader supports global brands by ensuring service standards and driving continuous improvement. The role focuses on monitoring interactions and analyzing performance data to maintain high-quality customer experiences. It emphasizes collaboration with teams to align evaluation standards and support agent development.

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Required Skills

Quality Assurance
Data Analysis
Communication
Problem Solving
Detail Orientation
Organization
German
English
Monitoring
Coaching

About speakit

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