German-Speaking Cloud Technical Support Specialist

This role involves proactively contacting customers to transition from legacy platforms to cloud solutions, coordinating migrations, and ensuring uninterrupted access throughout the process. The specialist utilizes AI-powered diagnostic tools to troubleshoot issues, escalates complex cases when necessary, and delivers technical support via phone, email, and chat. The position requires native-level German fluency, fluent English, and prior experience in technical support or cloud solutions.