German-Speaking Customer Support Representative

This role involves serving as the primary point of contact for online consumers of a globally recognized e-commerce merchant, managing inquiries related to shipment tracking, delivery updates, billing, and product details. The position requires delivering top-tier multichannel support via phone, chat, and email while troubleshooting order issues and resolving customer complaints. Operating out of an on-site office in Umhlanga, the role offers a long-term career trajectory within business process outsourcing operations.