German-Speaking E-Commerce Customer Support Specialist

This role involves serving as the primary brand ambassador for German-speaking shoppers, resolving inquiries related to shipment tracking, account payments, product availability, and order processing. The position is based on-site in Umhlanga, Durban, and requires delivering world-class service through multichannel support including voice calls, web chat, and email. Candidates will troubleshoot order issues, handle complex complaints, and maintain accurate records within corporate software applications.