German-Speaking E-Commerce Customer Support Specialist

This role involves delivering premium customer care for a major international e-commerce retailer, acting as the principal contact for online shoppers to resolve inquiries regarding orders, returns, and product details. The position requires managing multichannel communications in fluent German and English while troubleshooting issues and maintaining high customer satisfaction standards. Candidates must be available for a 24/7 rotational shift schedule and work on-site at the Umhlanga, Durban facility.