Global Assist Specialist

Everbridge (30 days ago)

RemoteFull TimeMedior$72,105 - $97,797 (estimated)Operations

About this role

The Global Assist Specialist (International Operations Responder) is a remote, home-based role providing 24/7 global assistance to expatriates and business travelers. Based in New Zealand, the position supports incident management, emergency coordination, and case lifecycle management while reporting to the Lead International Operations Responder. The role operates on a rotating day/night shift schedule to ensure continuous service delivery.

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Required Skills

Emergency Response
Case Management
Communication
Customer Service
Problem Solving
Critical Thinking
MS Office
Data Entry
Multitasking
Empathy

+2 more

About Everbridge

everbridge.com

Everbridge is a SaaS resilience and critical-event management platform that helps organizations detect, assess, and respond to threats to people, assets, and operations. Its product suite includes mass notification, incident and response management, threat intelligence and monitoring, and business continuity tools — increasingly augmented with AI and analytics to automate detection and decision support. The platform is used by public sector agencies and large enterprises to coordinate alerts, protect employees, run continuity plans, and speed recovery during crises. Everbridge positions itself as a single hub for operational resilience and critical communications across distributed teams and complex organizations.

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