Global Customer Care (GCC) Professional – Field Dispatch

Hitachi Vantara Corporation(1 month ago)

HybridFull TimeJunior$75,926 - $100,398 (estimated)Customer Support

About this role

Hitachi Vantara is hiring a GCC Professional – Field Dispatch to serve as a critical customer-facing point of contact for highly technical requests and remote operations alerts. The role focuses on delivering high-quality technical support experiences for customers, partners, and engineers while helping maintain customer loyalty and supporting revenue growth. The position operates within a global support environment and requires strong multilingual communication.

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Required Skills

Technical Support
Field Dispatch
Case Management
Customer Service
Salesforce
Call Handling
Escalation Management
Parts Ordering
Work Orders
Remote Monitoring

+6 more

Qualifications

Degree

About Hitachi Vantara Corporation

hitachivantara.com

Hitachi Vantara is the digital infrastructure and data operations arm of Hitachi that helps enterprises turn data into outcomes through storage, hybrid cloud, analytics, IoT/edge and data-management solutions. It delivers enterprise storage and converged infrastructure, software (including the Lumada platform), and professional and managed services to support digital transformation and integrate IT with operational technology. The company emphasizes sustainable, energy‑efficient "green IT" solutions and serves large organizations across industries with global deployment, consulting, and support.

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