Global Customer Experience End to End Integrated Support Service Specialist (Mandarin speaking)

Roche(1 month ago)

HybridFull TimeJunior$84,550 - $111,680 (estimated)Global Customer Experience

About this role

The Integrated Support Service Specialist is a member of Roche Services Solutions’ Global Customer Experience team supporting the End 2 End Employee Experience Operation. The role acts as a frontline internal contact for SAP S4/Hana-related inquiries and contributes to maintaining documentation, service quality, and continuous improvement across global support processes. The position works closely with cross-functional teams to ensure efficient service delivery and high customer satisfaction.

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Required Skills

Customer Service
ServiceNow
SAP S4/Hana
Concur
Ticketing Tools
Documentation
Time Management
Communication
Analytical Skills
Collaboration

Qualifications

College Degree
Degree Preferably in Finance/Informatics/Business Administration/Economics

About Roche

roche.com

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.

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