oraclecloudinfrastructure
The Global IT Service Desk Analyst serves as the primary point of contact for internal technology support, handling incidents and service requests via phone, email, and Microsoft Teams. This role involves remote troubleshooting, managing tickets in a Service Desk system, and collaborating with senior teams to ensure timely resolution while maintaining high customer-service standards. The position requires maintaining clear work queues, documenting recurring issues, and participating in shift rotations to support global time zones.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for oraclecloudinfrastructure.
Right around the average for this role