Global IT Support Manager
BDA(20 days ago)
About this role
The Global IT Support Manager leads worldwide support operations across 30+ locations in AMER, APAC, and EMEA, responsible for delivering a resilient, modern help desk experience that enables employees to work efficiently anywhere. This role drives zero-touch support, automation, AI-enabled troubleshooting, and modern asset lifecycle management while aligning support with IT Operations & Infrastructure strategy.
Required Skills
- Leadership
- IT Support
- Microsoft 365
- Exchange
- Azure AD
- Endpoint Management
- Intune
- Autopilot
- JAMF
- Meraki
+10 more
Qualifications
- ITIL Certification
- Microsoft Certifications
About BDA
bdainc.comCloudflare is a web infrastructure and security company that operates a large global edge network to speed up and protect websites, APIs, and internet applications. It provides CDN and DNS services, DDoS mitigation, SSL/TLS, a web application firewall, bot management, and performance optimizations. Cloudflare also offers edge compute and developer tools—such as Workers (serverless), Pages (static site hosting), and R2 object storage—alongside enterprise networking products like Magic Transit and Spectrum. Organizations use Cloudflare for its integrated security, low-latency delivery, and easy-to-use APIs across a worldwide footprint.