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Global KCS & Knowledge Management Lead at Rockwell Automation - ApplyBlast

Global KCS & Knowledge Management Lead

Rockwell Automation

1 month ago

3.7 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Senior

0 applicants

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About this role

The Global KCS & Knowledge Management Lead designs, implements, and establishes the Knowledge-Centered Service (KCS) methodology and Knowledge Management framework across the global Customer Care organization. This strategic individual contributor role focuses on defining governance, operating models, and adoption plans to make knowledge a scalable business capability. The position partners with leadership and various departments to build a sustainable knowledge ecosystem that improves employee effectiveness and customer experience.

Responsibilities

Lead global implementation of KCS methodology and knowledge management framework
Define governance standards and operating models for content lifecycle management
Drive organizational change and adoption strategies for knowledge sharing practices

Skills

About Rockwell Automation

rockwellautomation.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1903

View Profile

We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and sustainable.