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Global People Experience Operations Lead at Zoom - ApplyBlast

Global People Experience Operations Lead

Zoom

1 month ago

3.6 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Global People Experience Operations Lead serves as the operational engine behind Zoom’s People function, turning strategy into shipped processes and metrics while owning platform design and automation delivery. This role focuses on rebuilding the ServiceNow HR Service Delivery platform, architecting a multi-tier service model, and embedding AI and automation into people processes to drive efficiency and ROI. The position requires partnering with global teams and stakeholders to continuously improve the employee experience and support the company's overall business strategy.

Responsibilities

Own end-to-end ServiceNow HR Service Delivery platform rebuild and architecture
Architect and operationalize Tier 0 through Tier 3 service model globally
Design and deploy AI-powered and automated workflows for people processes

Skills

About Zoom

zoom.us

Headquarters

Tunis, Tunis, Tunisia

Company Size

11-50 employees

Founded

2001

View Profile

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.