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Global Process Manager – Customer & Client Services at SWAROVSKI - ApplyBlast

Global Process Manager – Customer & Client Services

SWAROVSKI

2 months ago

3.5 on Glassdoor

Gdansk, Poland

Hybrid

Full Time

Manager

0 applicants

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About this role

The Global Process Manager – Customer & Client Services will lead process improvement and digitalization initiatives across B2C Customer Service, B2B Client Service, and B2C Client Service within Swarovski's Global Business Services. The role involves designing, implementing, and continuously enhancing end‑to‑end processes, translating business needs into system requirements, and managing projects from concept through go‑live and benefit tracking.

Responsibilities

Lead process improvement and digitalization initiatives
Design and implement end-to-end customer and client service processes
Define and monitor process KPIs and drive data‑driven improvements

Skills

Qualifications

Lean Six Sigma certification

About SWAROVSKI

swarovski.com

Headquarters

Männedorf, Zurich, Switzerland

Company Size

10001+ employees

Founded

1895

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Step into the magical world of Swarovski: charming jewelry, elegant watches and sparkling crystal creations commemorate the brand's tradition and craftsmanship.