Global Process Owner – Continual Service Improvement (CSI)

This role drives a structured, data-driven improvement culture across IT Service Management practices by identifying opportunities, analyzing performance, and implementing initiatives to enhance service quality and operational efficiency. The Global Process Owner for Continual Service Improvement (CSI) will define the enterprise-wide CSI framework, govern improvement lifecycles, and serve as a strategic advisor to business leaders and process owners. The position requires close collaboration with ITIL process owners, Digital Operations teams, and stakeholders to align with organizational goals and service excellence objectives.