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Global Process Owner – Customer Success at Equinix - ApplyBlast

Global Process Owner – Customer Success

Equinix

4 months ago

3.7 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

This role leverages data and technology to support the sales organization by diagnosing issues and designing scalable solutions. The professional partners with leadership across Customer Success, Commercial, and Sales teams to drive process transformation and establish standardized operating models. Key duties include developing business cases, defining governance structures, and executing change enablement initiatives to improve customer lifecycle outcomes.

Responsibilities

Partner with CRO leadership to prioritize high-impact customer lifecycle improvements
Define and refine scalable operating models across onboarding and renewal motions
Develop lightweight business cases and ROI assessments for strategic decisions
Lead design and documentation of global process standards for customer success
Communicate defined success metrics to measure impact of process changes

Skills

Qualifications

10+ years in Customer Transformation or Customer Success OperationsExperience in technology or subscription-based business modelsProven track record leading cross-functional transformation initiativesExpertise in recurring revenue business models

About Equinix

equinix.com

Headquarters

Redwood City, California, United States

Company Size

10001+ employees

Founded

1998

View Profile

Equinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.