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Global Service Desk Analyst at Sun Life - ApplyBlast

Global Service Desk Analyst

Sun Life

5 months ago

Taguig City, National Capital Region

Hybrid

Full Time

Junior

0 applicants

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About this role

An IT Support Specialist for the Global Support Desk (GSD) provides first-line technical assistance to Sun Life employees worldwide. The role involves resolving a wide range of IT issues, including password resets, software installations, and troubleshooting devices, primarily via email and phone. Candidates must diagnose user problems efficiently, utilize knowledge bases, and escalate complex incidents to specialized teams while maintaining detailed logs.

Responsibilities

Resolve employee IT issues including password resets and software setup
Troubleshoot perplexing IT problems via phone and email
Utilize knowledge bases to find solutions for common tickets
Escalate complex issues to specialized teams when necessary
Log call details to improve client experiences and knowledge base

Skills

Qualifications

Bachelors Degree in IT Related FieldFluent in English

About Sun Life

sunlife.ca

Headquarters

Kansas City, Missouri, United States

Company Size

10001+ employees

Founded

1865

View Profile

We offer trusted insurance products and investment solutions to Canadian residents and organizations. Get secure access to your employee benefits, health claims and group savings plans. Or, connect with a Sun Life advisor to get life or health insurance, set up a savings plan, open an RRSP and TFSA and more.